Comments on: How Apple Repairs iPhones

By: One A Day Picks of the Week 12th – 18th July « rudderless

One A Day Picks of the Week 12th – 18th July « rudderless — Mon, 19 Jul 2010 19:32:07 +0000

[...] crew have suffered unusually bad press of late, but Krystian Majewski was quietly impressed with how they repair iPhones. Siobhan O’Dowd, the woman who set up the ‘RIP Raoul Moat You LEGEND’ Facebook [...]

By: Alvaro

Alvaro — Fri, 16 Jul 2010 01:53:55 +0000

YES ! Thats apple, great service. I had a problem with an iPod 2nd gen bak in the day once and exactly the same procedure they send a box and you get it back in like 3 days.

What do you think about tomorrows announcement on the iPhone 4 problem and the antenna. Its kind of annoying having calls dropped. I imagine that they didn’t have any idea of the problem until they began to ship the units to costumers. Think about it, all iPhone 4’s outside Cupertino where taken in cases, so there was no direct contact with the iphone outer edge, so avoiding having the problem. What about inside Cupertino? … well AT&T has a bunch of antennas to boost signal at Apple campus, making it harder to detect it. Just my personal thoughts.

About the announcement probably a quick fix-visit-apple store send it in kind of deal. A recall? hummm … $$$$ … too much. But who knows, we will find out tomorrow.

By: Krystian Majewski

Krystian Majewski — Thu, 15 Jul 2010 18:25:35 +0000

Problem is: I live in Germany. There are just two Apple stores in the entire contry (Frankfurt and Berlin). Where I live (Cologne) there are just resellers and their service is typical German style – it sucks beyond repair.

By: Krystian Majewski

Krystian Majewski — Thu, 15 Jul 2010 18:23:45 +0000

Sound awesome! My Girlfriend has a Nexus One. I hope things will go equally well, should it somehow need repair.

But let’s face it: the best phone is the one that doesn’t break in the first place.

By: Wiley Wiggins

Wiley Wiggins — Thu, 15 Jul 2010 18:18:34 +0000

I went into a local store back when my first gen iPhone had a bunch of stuck pixels, and they handed me a new (assumedly refurb) phone within a few moments. Double-plus-good experience. The only slightly irritating part was having to make an appointment to come in, but once I got there it was frictionless.

By: Thomas

Thomas — Thu, 15 Jul 2010 18:03:02 +0000

I had to send in a Nexus One for a similar issue. Since Android uses memory cards and cloud syncing, they just sent me a new phone overnight, and I swapped over to it, then sent the broken phone back in the same box. Granted, the box was less attractive. But no downtime! I was very impressed.